Fort Charle Plumbing is committed to protecting your personal information and your privacy rights. This policy explains how we collect, use, and safeguard your data when you visit emergencyplumbercharlestonsc.com or use our plumbing services in Charleston, SC.
Questions? Call (843) 483-8585Your privacy is important to us. This Privacy Policy explains how Fort Charle Plumbing ("Company," "we," "us," or "our") collects, uses, discloses, stores, protects, and manages your personal information when you visit our website at emergencyplumbercharlestonsc.com (the "Website") or when you use, request, or receive any of our plumbing services.
Please read this Privacy Policy carefully. By accessing or using our Website or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website or services.
Fort Charle Plumbing is committed to protecting the privacy and security of your personal information. This Privacy Policy describes:
This Privacy Policy applies to:
This Privacy Policy does not apply to:
Fort Charle Plumbing is committed to:
Fort Charle Plumbing collects several categories of personal information in the course of operating our business and providing plumbing services across Charleston, SC and surrounding areas. The types of information we collect include:
Information that directly identifies you as an individual, including:
Information related to the plumbing services you request or receive, including:
Information necessary to process payments for services, including:
Note: Full payment card details are processed by our secure third-party payment processors and are not stored on our systems.
Information exchanged in communications between you and Fort Charle Plumbing, including:
Information automatically collected when you visit our Website, including:
Information related to your preferences and interactions with our marketing activities, including:
We may receive information about you from third-party sources, including:
Fort Charle Plumbing does not intentionally collect sensitive categories of personal information such as:
If such information is inadvertently provided to us, we will delete it promptly and notify you accordingly.
Fort Charle Plumbing collects your personal information through the following methods:
We collect information directly from you when you:
When you visit our Website, certain technical information is collected automatically through:
When our technicians visit your property to perform plumbing services, information may be collected through:
We may receive information about you from:
Fort Charle Plumbing uses the personal information we collect for the following purposes:
Fort Charle Plumbing processes your personal information based on the following legal grounds:
Processing is necessary to perform our contractual obligations to you — specifically, to schedule, provide, and complete the plumbing services you have requested, and to process related payments.
Processing is necessary for our legitimate business interests, including:
Processing is necessary to comply with our legal obligations under applicable South Carolina and federal law, including tax, employment, licensing, and regulatory requirements.
Where required by applicable law, we process your personal information based on your explicit consent — for example, for sending marketing communications via email or SMS. Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
Fort Charle Plumbing values your privacy. We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following limited circumstances:
We share information with trusted third-party service providers who assist us in operating our business and delivering our services, including:
All third-party service providers are carefully selected and vetted by Fort Charle Plumbing, contractually required to use your information only as directed by us, prohibited from using your information for their own independent purposes, and required to implement appropriate security measures to protect your information.
We may disclose your personal information to government authorities, law enforcement agencies, or other third parties when:
In the event of a merger, acquisition, sale of assets, reorganization, or other business transfer involving Fort Charle Plumbing, your personal information may be transferred to the successor entity as part of the transaction. We will notify you of any such transfer and any material changes to privacy practices that result from it.
We may share your information with our attorneys, accountants, auditors, and other professional advisors who are bound by professional confidentiality obligations, to the extent necessary for them to provide professional services to Fort Charle Plumbing.
We may share relevant service and contact information with our insurance carriers or product manufacturers in connection with insurance claims or warranty matters related to services performed at your property.
We may share your information with other third parties when you have provided your explicit consent to such sharing — for example, when you authorize us to share your testimonial or review publicly or to refer you to a partner service provider.
We may share aggregated, anonymized, or de-identified information — which cannot reasonably be used to identify you — with third parties for business, research, or marketing analysis purposes. This type of sharing does not constitute sharing of personal information.
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites function efficiently, improve user experience, and provide reporting information to website owners.
Fort Charle Plumbing's Website may use the following types of cookies and tracking technologies:
In addition to cookies, we may use:
You have several options for managing cookies:
Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically view and delete existing cookies, block cookies from specific websites, block all third-party cookies, and set your browser to notify you when a cookie is being placed.
Please note that disabling certain cookies may affect the functionality of our Website.
Opt-Out Tools:
Our Website may contain links to third-party websites, services, or resources. These links are provided for your convenience and informational purposes only. Fort Charle Plumbing does not control third-party websites or their content, is not responsible for the privacy practices of third-party websites, does not endorse or make representations about third-party websites, and encourages you to review the privacy policies of any third-party websites you visit.
Fort Charle Plumbing integrates with the following categories of third-party services that may collect information about you:
| Service Category | Examples | Purpose |
|---|---|---|
| Web Analytics | Google Analytics | Website traffic analysis |
| Advertising | Google Ads, Meta Ads | Online advertising |
| Payment Processing | Stripe, Square, PayPal | Secure payment processing |
| Email Marketing | Mailchimp, Constant Contact | Email communications |
| CRM Software | ServiceTitan, Jobber | Customer management |
| Maps & Location | Google Maps | Service area display |
| Review Platforms | Google Business Profile | Customer reviews |
| Social Media | Facebook, Instagram | Social media presence |
Each of these third-party services operates under its own privacy policy, which we encourage you to review.
Our Website may use Google Maps to display our service area and location. Your use of Google Maps through our Website is subject to Google's Privacy Policy and Google Maps Terms of Service.
Fort Charle Plumbing retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide ongoing services and maintain our customer relationship, comply with our legal, accounting, and regulatory obligations, resolve disputes and enforce our agreements, and maintain required business and tax records.
Different categories of information are retained for different periods:
| Information Category | Retention Period |
|---|---|
| Customer contact information | Duration of business relationship + 7 years |
| Service records and work orders | 7 years from date of service |
| Payment and transaction records | 7 years (tax and accounting requirements) |
| Warranty records | Duration of applicable warranty period |
| Email communications | 3–5 years |
| Website analytics data | 26 months (Google Analytics default) |
| Marketing preferences | Until opt-out or account deletion |
| Call recordings (if applicable) | 90 days unless otherwise required |
| Legal and compliance records | As required by applicable law |
When personal information is no longer needed for the purposes for which it was collected, we will securely delete or destroy the information, or anonymize the information so that it can no longer be linked to you.
Fort Charle Plumbing is committed to protecting your personal information from unauthorized access, use, disclosure, alteration, or destruction. We implement a combination of technical, administrative, and physical security measures designed to safeguard your information.
While we take data security seriously and implement industry-standard security measures, no method of transmission over the Internet or method of electronic storage is 100% secure. Fort Charle Plumbing cannot guarantee absolute security of your personal information. In the event of a data security breach that may affect your personal information, we will notify you as required by applicable law.
In the event of a data breach involving your personal information, Fort Charle Plumbing will:
Depending on your location and applicable law, you may have the following rights regarding your personal information:
You have the right to request a copy of the personal information Fort Charle Plumbing holds about you, including what categories of information we have collected, the purposes for which it is used, and with whom it has been shared.
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. If your contact details, service address, or other information has changed, please contact us to update your records.
You have the right to request that we delete your personal information in certain circumstances, such as when the information is no longer necessary, you withdraw your consent, you object to processing, or the information has been unlawfully processed. We may be unable to delete information required for legal, regulatory, or contractual reasons.
You can opt out at any time: Email — click "unsubscribe" or contact us. SMS/Text — reply "STOP." Phone — call (843) 483-8585. Email — send to fortcharleplumbing@gmail.com. Opting out will not affect transactional or service-related communications.
In certain circumstances, you may request that we restrict the processing of your personal information — for example, while a dispute regarding the accuracy of your information is being resolved.
You have the right to object to the processing of your personal information where processing is based on our legitimate business interests. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds.
Where technically feasible and required by applicable law, you may have the right to receive your personal information in a structured, commonly used, machine-readable format, and to request that we transmit that information to another organization.
Fort Charle Plumbing will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge different prices, or provide a lower quality of service because you exercised your rights.
To exercise any of your privacy rights, please contact us:
Please include your full name and contact information, a description of your specific request, and sufficient information to allow us to verify your identity.
We will acknowledge receipt of your request within 5 business days and respond to your request within 30 days of receipt. If your request requires additional time to process, we will notify you of the extended timeline and the reason for the delay.
To protect your privacy and security, we may need to verify your identity before fulfilling your request. We will use the information you provide in your request to verify your identity and may ask for additional verification if necessary.
Our Website and services are not directed to, and are not intended for use by, children under the age of 13 (or the applicable age of digital consent in your jurisdiction).
Fort Charle Plumbing does not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent.
If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our systems and notify the parent or guardian where possible.
If you are a parent or guardian and believe that your child under 13 has provided personal information to Fort Charle Plumbing, please contact us immediately at:
This section applies to California residents whose personal information is subject to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
In the preceding 12 months, Fort Charle Plumbing has collected the following categories of personal information from California consumers:
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, email, phone, IP address, postal address | Yes |
| Personal Records | Contact info, payment info, service history | Yes |
| Commercial Information | Service transactions, purchase history | Yes |
| Internet/Electronic Activity | Browsing history on our Website, cookie data | Yes |
| Geolocation Data | Approximate location from IP address | Yes |
| Audio/Visual Data | Call recordings (where disclosed and permitted) | Yes |
| Inferences | Customer preferences drawn from service history | Yes |
| Sensitive Personal Information | Financial account info (payment processing only) | Limited |
We collect personal information from:
We use personal information for the business purposes described in Section 4 of this Privacy Policy, including service delivery, communications, marketing, and legal compliance.
California residents have the following rights under the CCPA/CPRA:
California residents may submit privacy requests through:
We will respond to verified requests within 45 days as required by the CCPA.
Fort Charle Plumbing may send text messages (SMS) to your mobile phone number for the following purposes:
By providing your mobile phone number and requesting services from Fort Charle Plumbing, you consent to receive transactional and service-related text messages. Promotional text messages will only be sent with your explicit prior consent.
You can opt out of receiving text messages from Fort Charle Plumbing at any time by:
After opting out, you will receive a confirmation message. You will no longer receive promotional text messages, but may still receive transactional messages directly related to a service appointment you have scheduled.
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission and is not guaranteed by Fort Charle Plumbing.
Fort Charle Plumbing sends transactional emails related to your service relationship with us, including:
These emails are necessary for the delivery of our services and are not subject to marketing opt-outs.
With your consent, we may send marketing emails including:
You may opt out of marketing emails at any time by:
We will process your opt-out request within 10 business days. Please note that opting out of marketing emails does not affect your receipt of transactional emails related to your services.
Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals.
Fort Charle Plumbing's Website does not currently respond to browser DNT signals. However, you may use the cookie management options described in Section 7 of this Privacy Policy to limit tracking on our Website.
We use Google Analytics, a web analytics service provided by Google LLC, to collect and analyze information about how visitors use our Website. Google Analytics uses cookies to collect data such as:
The data collected by Google Analytics is aggregated and anonymized. Google Analytics does not identify individual users.
We may use Google Ads to advertise our services online, including search advertising (appearing in Google search results), display advertising (banner ads on third-party websites), and remarketing (showing ads to people who have previously visited our Website).
Google uses cookies to serve ads based on your previous visits to our Website. You can opt out of personalized Google advertising at https://adssettings.google.com.
We may use Meta Pixel and related Meta advertising tools to measure the effectiveness of our Facebook and Instagram advertising, show ads to people who have visited our Website, and build "lookalike audiences" of potential customers.
Fort Charle Plumbing maintains profiles on social media platforms including Facebook/Meta, Instagram, Google Business Profile, Yelp, and other platforms as applicable. When you interact with our social media profiles — by liking, commenting, sharing, or sending us a message — those interactions are subject to the privacy policies of the respective social media platforms.
Our Website may include social media sharing buttons or widgets that allow you to share our content on social media platforms. These features may collect your IP address, which page you are visiting, and set cookies to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the social media platforms.
If you leave a review of Fort Charle Plumbing on a third-party review platform (Google, Yelp, Facebook, etc.), that review is subject to the privacy policy of that platform. We may reference your review in our marketing materials, subject to the permissions granted by the platform and this Privacy Policy.
Fort Charle Plumbing reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data collection or processing practices, new services or features, changes in applicable privacy laws or regulations, feedback from customers or regulators, and other business or operational changes.
When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page, post a prominent notice on our Website homepage, and send a notification to customers who have provided their email address (where reasonably practicable).
Your continued use of our Website or services after the effective date of a revised Privacy Policy constitutes your acceptance of the updated Privacy Policy. If you do not agree with the updated Privacy Policy, you must discontinue use of our Website and services and contact us to request deletion of your personal information.
If you wish to review previous versions of our Privacy Policy, you may contact us at fortcharleplumbing@gmail.com to request access to archived versions.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us through any of the following channels:
We aim to respond to all privacy inquiries within 2 business days.
Fort Charle Plumbing
Attn: Privacy Inquiries
99 Spring St
Charleston, SC 29403
United States
By using our Website at emergencyplumbercharlestonsc.com or by engaging Fort Charle Plumbing for plumbing services, you confirm that you have read, understood, and agree to the data practices described in this Privacy Policy.
If you have any questions about this Privacy Policy or how Fort Charle Plumbing handles your personal information, our team is available 24/7. You can also learn more about our company, explore our full range of plumbing services, or view our service areas across the Greater Charleston Metro Area.